Help Desk support

Help Desk support delivered how and when you need it.

In-house IT Help desk support can prove expensive and is often required on an ad hoc basis rather than at regular times of the day or week. Every business has different requirements depending on the complexity of the systems used and the level of knowledge of any users. If you require support at the end of the telephone we can be there as much or as little as you need.

With several packages there will be something to suit everyone and if you don’t feel you fit into a package we’ll work out something to suit your individuality.  None of our contracts have penalties so you can stop them whenever you like, or upgrade to different packages if you need to.

Whether you simply require a little additional support for your own IT staff or need us to act as your sole point of enquiry, removing the need for you to employ a member of staff yourself, we will tailor a package to suit your needs.

Help desk testimonial;

“We have used Logic for seven years now and during that time we have got to know the staff really well.  They have always gone well beyond my expectations and have even stayed after hours to make sure I am happy.  Included in our deal is a monitoring service and this has fixed problems before I have even got to my desk in the morning.  My PC has been fixed before I even knew it needed help.  My systems have worked so well since I moved to the proactive package that I don’t need to call very often but Logic lets me know what goes on in the background.  I would recommend the service to anyone looking to find an IT company who really listens to your needs.”

A flexible support team;

Using remote connections to your PC or server, we can resolve most of your issues without the need to visit you on-site.  Although some of our clients like us so much that they hire us for a day a month or week to maintain their systems on-site.  It really is driven by what suits your own business.

We train our staff to explain technical issues in a manner appropriate to the knowledge and understanding of each client. If you know a thing or two, we won’t patronise you, but if you don’t you can be sure that we will explain things in a straightforward way.

All calls are logged on our database so that we can monitor progress of all cases.

Whatever level of assistance you require, our help desk can offer a solution. For users requiring a high level of regular support, we can arrange cover from Monday to Friday. If you only require a minimal amount of support, for example to cover staff holidays or sickness, we can offer our services on a “pay as you go” basis, providing help when you need it.

How are we different?

There are many support companies around and it is hard to be different. But difficult has never put us off. We invested heavily in pro active monitoring software which allows us to fix some issues before you even know there is a problem. We would far rather prevent a problem than waste time in your day having to inform us of one.  In nearly 20 years of IT service provision we have never failed to solve a problem and we never give up.